Refund Policy

BQ Sqwad AI is sold as recurring subscriptions (daily, weekly, monthly and yearly) that include a credit allowance. Cancelling stops future charges; access continues until the end of the period you already paid for. We do not pro-rate part-used periods.

Credits are consumed as you use AI features. Credits that have already been spent on a successfully delivered generation are not refundable. Unused credits from a cancelled or expired subscription are not converted to cash.

If a request fails, or a generated video or audio file is not playable, the credits reserved for it are automatically returned to your balance by our billing engine. You do not need to contact us for this.

• Duplicate or double charges for the same billing period.
• A charge taken after a valid cancellation.
• A payment where the paid allowance was never delivered to your account.
• Where a refund is required by applicable consumer law.

Email hello@bqsqwadai.com from your account address within 14 days of the charge, including the date, amount and what went wrong. We review requests within 5 business days. Approved refunds are returned through the original payment method by our payment processor, which can take a further 5–10 business days.

If you paid through a mobile app store rather than on bqsqwadai.com, that store's own refund process applies and refunds must be requested from the store.