Refund Policy

BQ Sqwad AI is sold as recurring subscriptions that include a credit allowance. Cancelling stops future charges; access continues until the end of the period you already paid for. Part-used periods are not pro-rated.

Credits are consumed as you use AI features. Credits already spent on successfully delivered work are not refundable, and unused credits from a cancelled or expired subscription are not converted to cash.

If a request fails, or a generated video or audio file is not delivered, the credits reserved for it are returned to your balance automatically. You do not need to contact us for that.

• Duplicate or double charges for the same period.
• A charge taken after a valid cancellation.
• A payment where the paid allowance was never delivered to your account.
• Any case where a refund is required by consumer law.

Email hello@bqsqwadai.com from your account address within 14 days of the charge with the date, amount and what went wrong. We review within 5 business days; approved refunds are returned through the original payment method by our payment processor, which can take a further 5–10 business days.

If a purchase was made through a mobile app store rather than on bqsqwadai.com, that store's own refund process applies and the refund must be requested from the store.