Privacy Policy

BQ Sqwad AI ("we", "us", "our") is operated by BQ Sqwad Technologies. This policy explains how we handle information when you use the BQ Sqwad AI website, the installable web app and the BQ Sqwad AI Android application (together, the "Services").

This is the single canonical Privacy Policy for BQ Sqwad AI. If you do not agree with it, please do not use the Services.

BQ Sqwad Technologies is the data controller for information processed through BQ Sqwad AI. For privacy questions, access requests or deletion requests, contact hello@bqsqwadai.com.

• Account information — your name, email address and the sign-in identity provided by Firebase Authentication (email/password or Google sign-in).
• Conversations and AI content — the prompts you send, voice transcripts, camera frames you submit while a live session is running, and the responses generated for you. These are stored so your history and session context work.
• Files you upload — images, documents, audio and video you send for analysis, generation, editing, transcription or translation.
• Business and organisation content — workspace configuration, knowledge you add, customer or lead records and channel settings you create inside Business AI or Organization AI.
• Billing records — the plan or credit pack purchased, amount, currency, status, timestamp and credit ledger entries.
• Technical and usage information — feature usage, error and crash reports, device type, operating system version and request metadata such as an IP address used for rate limiting and abuse prevention.

We do not collect your contacts, SMS messages, call logs or precise background location.

• To operate the assistant and produce the text, images, video, speech and transcriptions you request;
• To keep your conversation history, memory and workspace state;
• To manage your account, credits, subscription and entitlements;
• To secure accounts, detect abuse and enforce limits;
• To provide support and to fix faults;
• To improve reliability using aggregated or anonymised information.

We do not sell your personal data, and we do not use your content to train third-party AI models.

To answer you, relevant prompt content and context are sent to the AI providers we use as processors. They are contractually restricted to processing the request and may not use your content to train their models.

• Text, reasoning and assistant responses: OpenAI models.
• Long-video analysis and certain device-command fallbacks: Google Gemini.
• Image generation, speech synthesis, transcription, avatar and video rendering: the specialised providers configured for that feature.

Which provider handles a request depends on the feature you use. Provider credentials are held server-side only and are never shipped inside the Android app.

You can optionally allow eligible interactions to help improve the BQ Sqwad AI assistant itself (its prompts, routing and quality checks). This is off unless you explicitly accept it, it never trains third-party models, and account credentials, authentication tokens, payment details and API keys are redacted before anything is stored.

You can change this at any time in Settings → Privacy.

Permissions are requested only when a feature needs them, and you can refuse any of them and keep using the rest of the app.

• Microphone — used for live voice and dictation. Audio is processed to produce a transcript and is not kept beyond the request unless you save it.
• Camera — used for live vision and for photos or video you choose to send. Frames are processed for the answer and are not stored unless you save the result.
• Notifications — used to deliver updates about your own requests, via Firebase Cloud Messaging.
• Device actions — actions such as the flashlight, brightness, opening maps or starting a call only run when you clearly ask for them, and only on the device you asked from.

You can withdraw any permission at any time in your device or browser settings.

We use Google Firebase for authentication (Firebase Authentication), the database (Cloud Firestore), file storage (Cloud Storage) and push notifications (Firebase Cloud Messaging). Data is encrypted in transit and at rest, and access is restricted by server-side security rules and administrator roles.

Firebase acts as our processor for these functions and handles data under the Google Cloud and Firebase terms.

Purchases made on bqsqwadai.com and inside the Android app are processed by Paystack. Card numbers, CVV and PIN are entered in Paystack's own checkout and never reach our servers. We store only the transaction record and, where you authorised a recurring charge, the reference token Paystack needs to renew it.

The Android app is distributed through Google Play. Where a purchase is ever made through Google Play's own billing system, Google processes that payment and Google Play's refund process applies to it. Today, BQ Sqwad AI subscriptions and credit packs are sold through Paystack rather than Google Play Billing.

• Account data — kept while your account exists.
• Conversations, uploads and generated content — kept until you delete them or delete your account.
• Billing and transaction records — kept for accounting, tax and anti-fraud obligations, typically up to 7 years.
• Security, audit and abuse logs — kept in minimised form for up to 12 months.
• Aggregated or anonymised statistics — kept, but can no longer be linked back to you.

Deleted content is removed from live systems immediately and from backups on our standard backup rotation.

Depending on where you live, you may ask us to give you a copy of your data, correct it, export it, delete it, or restrict or object to certain processing. You can also withdraw consent for optional features at any time.

Write to hello@bqsqwadai.com from your account address and we will respond within the period required by law.

To delete your account, use the Account & Data Deletion Request page — you do not need to sign in or reinstall the app.

We protect your information with encryption in transit (TLS), encrypted storage, server-side authorisation on every request, least-privilege administrator roles with step-up verification, audit logging and rate limiting. No system is perfectly secure, so please use a strong, unique password.

BQ Sqwad AI is not directed at children under 13, or under the minimum age set by local law. We do not knowingly collect data from children. If you believe a child has given us personal data, contact hello@bqsqwadai.com and we will remove it.

Your information may be processed in countries other than your own, including by our cloud and AI providers. Where it is, we rely on appropriate safeguards such as standard contractual clauses.

We may update this policy. The "Last updated" date at the top of this page always reflects the published version, and material changes are announced in the product or by email before they take effect. Where a change requires it, you will be asked to accept the new policy the next time you sign in.

BQ Sqwad Technologies — hello@bqsqwadai.com — https://bqsqwadai.com